Shopping on Swiggy Instamart is quick and convenient—but what if your order isn’t quite right? Whether you received the wrong product or a damaged item, it’s important to know Instamart’s return and refund policy to avoid disappointment. This 2025 guide explains everything you can—and can’t—return on Instamart.
✅ What Is Instamart’s Return Policy?
Instamart offers a time-sensitive return or refund window, depending on the product category. Items must meet certain conditions such as being unused, unexpired, and reported within the specified return window.
Key Highlights:
- Returns are primarily accepted for perishable and damaged items.
- Most returns must be raised within 24 hours of delivery.
- Some items are non-returnable unless delivered damaged or defective.
📋 Instamart Return Policy Table (2025)
| Category | Return Window | Returnable? | Conditions |
|---|---|---|---|
| Fruits & Vegetables | Within 24 hours | ✅ Yes (if spoiled) | Must report quality issues with photos. |
| Dairy & Bakery | Within 24 hours | ✅ Yes (if spoiled) | Sealed products only. No partial returns. |
| Packaged Foods | Within 24 hours | ✅ Yes (if wrong/damaged) | Unopened, valid expiry date. |
| Beverages | Within 24 hours | ✅ Yes (if broken/expired) | Broken seals, damaged packaging acceptable for return. |
| Household Essentials | Within 24 hours | ✅ Yes (if damaged) | Sealed and unused only. |
| Personal Care | Within 24 hours | ❌ No | Non-returnable due to hygiene, unless received damaged. |
| Medicines & Health Items | ❌ No | ❌ No | Non-returnable under any condition. |
| Baby Products | Within 24 hours | ✅ Yes (if damaged) | Sealed, unused items only. |
🔁 How to Request a Return or Refund on Instamart
- Open the Swiggy App and go to “My Orders.”
- Select the order you want to return.
- Tap on “Help” or “Issue with Order.”
- Choose the issue type: Wrong Item, Damaged, Expired, etc.
- Upload supporting photos if required.
- Submit the return/refund request.
⏳ Refunds are usually processed within 3–7 business days depending on your payment method.
❌ Non-Returnable Items on Instamart
While Instamart tries to accommodate most reasonable return requests, the following items are non-returnable unless damaged:
- Opened or used personal care items
- Medicines & wellness supplements
- Unsealed or partially consumed food
- Items with expired return window
📝 Tips to Avoid Return Issues
- Inspect items immediately upon delivery.
- Always take photos if something is wrong.
- Don’t throw away packaging—proof helps validate claims.
- Initiate the request within the allowed time window.
🔗 Related Guides You Might Find Useful:
- How to Order on Swiggy Instamart – Step-by-Step Guide (2025)
- Swiggy Instamart Offers & Coupons Today (2025)
- Compare Grocery Delivery Apps – Zepto vs Blinkit vs Instamart (2025)
🛡️ Final Thoughts
Instamart offers a fairly straightforward return process—especially for items that are perishable or were delivered in poor condition. By acting fast and keeping proper documentation (like photos), you can ensure a smooth refund or replacement experience.
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